FAQ Casa Nahia – Information for Pilgrims and Travellers
Welcome to Casa Nahia, a sustainable rural accommodation in Lorca, Navarre, ideal for pilgrims on the Camino de Santiago, cyclists, motorcyclists and travellers looking for comfort, peace and quiet, and full amenities. Casa Nahia is one of the top-rated accommodations for those looking for a place to stay on the Camino de Santiago through Navarre and services tailored to all types of travellers. On this page you will find clear, up-to-date answers to the most common questions before and during your stay.
BEFORE THE ARRIVAL
1. When is the payment made?
During the 14 days prior to arrival, charged to your bank card. If you wish to make the payment in cash, please let us know.
2. Can I check in online?
Yes. You will receive an automated email to complete the check in online. If you have any difficulty, you can do it at reception without any problem.
3. What is the check-in time?
Reception is available from 15:00 to 22:00. If you expect to arrive later, please let us know so we can arrange your access.
4. Do you accept luggage sent by courier?
Yes. Casa Nahia accepts backpack and luggage collection sent by transport companies on the Camino de Santiago.
5. Is there a secure garage for bicycles and motorbikes?
Yes. We have a large garage with CCTV, with sockets for electric bikes and access via an RFID card.
6. Are there charging points for electric vehicles (EVs)?
Yes, we have 4 EV charging points. They are activated using the Casa Nahia RFID card, which also unlocks doors and room doors. The cost is settled at check-out according to kWh.
7. Do you have free parking?
Yes, the outdoor car park is free, quiet and right next to the house.
8. When to book dinner or breakfast?
You can book them when making your reservation online, before arrival, or directly at reception. For dinner, we need 1 hour’s preparation time. Menu: https://casanahia.es/menu
DURING YOUR STAY
1. Is the kitchen shared?
Yes, it’s in the living-dining room and it’s from sharing, with utensils for simple preparations.
2. Can you cook?
Yes, within the specified hours:
Induction hob: 18:00–21:00
Oven: only for pizza or bread If you use Casa Nahia products, there is no cost. If you use your own products, a daily supplement.
3. Can I cook my own food?
Yes, but without using the induction hob. A daily surcharge applies for the use of kitchenware.
4. Can I prepare my own breakfast?
Yes, but without using the induction hob. A daily surcharge applies for the use of kitchenware.
5. Can I consume my own drinks?
We have a selection of drinks available.
If you prefer to bring your own drinks, a daily surcharge applies.
6. Is the surcharge per use?
No. It’s a a single daily supplement for the full range of services (catering, breakfast, drinks). This year: €5 per person per day.
7. Can I charge an electric vehicle?
Yes, we have 4 VE chargers.
Garage
8. Can I store the bicycles in the garage?
Yes, the garage is shared between bicycles and motorcycles.
9. Can I store the motorbike in the garage?
Yes, the garage is spacious.
10. Can I park the car in the garage?
No, the garage is only for bikes and motorbikes.
11. Can I clean bicycles or motorbikes?
Yes, we have hose and pressure washer.
LAUNDRY
1. Is there a laundry and drying service?
Yes, we have 3 self-service washer-dryers and a large washing line to the south under the solar pergola.
2. Is there clothes iron
No, we do not have an iron.
3. Can I dry my footwear?
Yes, we have boot dryers for hikers and pilgrims.
MORE INFORMATION
1. Is Casa Nahia Sustainable?
Yes, we are one of the most sustainable accommodations in Navarre:
Solar energy with batteries and thermal storage
Recyclable materials
Organic vegetable garden and locally sourced produce
Home automation for energy efficiency
EV charging using energy generated at home
Reuse of glass packaging
Do you allow pets?
No, we don't allow pets.
3. What is the access like?
We meet standards of accessibility and we have a lift. The doors open with a code or card. Address: 9 Carretera de Pamplona, Lorca (Navarra), in peaceful surroundings with beautiful scenery.
4. Is there a self-service area for food and drinks?
Yes. We have ready-made meals, pizzas and a self-service drinks area.
Drinks and food are noted on each table’s bill and settled at the end of the visit.
5. Is there a restaurant-style dinner service?
We recommend several nearby restaurants. Furthermore, we offer home-cooked meals for pilgrims, subject to prior booking and availability. Menu: https://casanahia.es/menu
6. Is there a bar service?
Yes, in a format self-servicesoft drinks, coffee, beer, wine, cider, juices, etc.
7. What are the beds like?
Mattresses from high-end, with several layers of hygiene:
Bed bug mattress cover
Cotton comfort cover
Breathable leak-proof cover The bedding is of quality.
8. What types of pillows are there?
Each guest has two pillows to adjust your comfort.
9. Is there a TV and Netflix?
Yes, all the rooms have 55” LG OLED Smart TV” y wireless headphones to enjoy without disturbing others.
10. Do the double rooms have 2 beds?
No, they have a single 1.50 m double bed.
11. Do triple rooms have 3 beds?
No, they have two beds:
1 double bed, 1.50 m
1 single bed (0.90 m)
12. What is the Deluxe Family Room like?
It is an internal double room with two separate spaces, each featuring:
Smart TV and wireless headphones
Private washbasin
Soundproofed doors. Ideal for families or friends. The mountain views are spectacular.
13. What are the reception hours?
Of 8:00 am to 10:00 pm, with flexibility depending on availability. Outside those hours we cater for emergencies and late arrivals with prior notice.